This two-day training equips learners with a practical resolution framework and core strategies for responding to conflict in real time. Learners will build confidence in their personal approach to tension, while gaining insight into how their responses may shape relational dynamics. Through hands-on techniques drawn from mediation practice, learners will be empowered to guide others toward constructive dialogue, reducing reliance on formal procedures and minimising unnecessary stress.
Upcoming public courses – dates/location (if no dates scheduled) – contact us to express interest
Need help deciding?
If you are thinking about joining a training course but have more questions, book a one-to-one call with an advisor
Please contact us for a quote for in house delivery for groups of six or more
To help you decide whether this is the right course for you, we’ve put together a list of our most frequently asked questions.
We are also more than happy to have a call to discuss the course in more detail.
This training is open to anyone navigating workplace dynamics, family relationships, or community settings. It is particularly useful for those wishing to develop skills and techniques in response to others in conflict to reduce formal processes.
People who’ve found it especially valuable include:
Courses typically run from 09:30 to 16:30 and may be delivered online or in person.
You can expect:
The course is highly interactive and experiential. You’ll take part in group discussions, small-group activities, practical exercies and reflections.
We’ll check in on individual learning needs before the session and adjust wherever possible to support accessibility and inclusion.
Group sizes are intentionally kept small to allow for meaningful engagement. The maximum number of learners is usually 12-16. Sub-group work will be carried out with 3 or 4 learners, depending on numbers.
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