Navigate Conflict with Confidence (1 Day)

Practical Skills To Manage Yourself and Your Conversations

This one-day training is designed to help individuals build confidence in managing themselves during conflict. Whether it’s speaking up, being more assertive, setting clear boundaries, responding to criticism or giving feedback effectively, participants will develop the skills to handle challenging situations with greater ease. The course introduces a practical resolution framework and offers hands-on practice with key techniques and strategies drawn from professional mediation.

Navigate Conflict With Confidence (1 Day) - £250 per person

Learning Outcomes

Recognise personal responses to conflict and describe how these influence behaviour in difficult situations
Explain and apply a practical resolution framework to guide informal conversations
Practice and demonstrate some core communication skills
Reflect and evaluate how informal approaches to conflict resolution may be used in context

Upcoming public courses – dates/Location (if no dates scheduled) – contact us to express interest

Need help deciding?

If you are thinking about joining a training course but have more questions, book a one-to-one call with an advisor

Pleae contact us for a quote for in house delivery for groups of six or more

Accreditation

You’ll receive a digital certificate of attendance at the end of the course.

While the course isn’t formally accredited yet, we’re currently working toward certification with The CPD Certification Service. Your trainer is a qualified practitioner and experienced Mediator, with a background in delivering accredited training.

Course FAQ's

Who is the course for?

This training is open to anyone, because conflict happens every day. Whether you’re navigating workplace dynamics, family relationships, or community settings, the tools shared in this course can help you build stronger conversations and deeper connections.

People who’ve found it especially valuable include:

Line managers and HR professionals
Employees and business owners
Local authority staff
Teachers, parents, and those working with families

How is the course delivered?

Courses typically run from 09:30 to 16:30 and may be delivered online or in person.

You can expect:

A short morning and afternoon break and a 45-minute lunch
A mix of activities to suit different learning styles
A digital course manual (with printed copies available for in-person sessions)

What's the learning style like?

The course is highly interactive and experiential. You’ll take part in group discussions, small-group activities, practical exercises and reflections.

We’ll check in on individual learning needs before the session and adjust wherever possible to support accessibility and inclusion.

What are the group sizes?

Group sizes are intentionally kept small to allow for meaningful engagement. The maximum number of learners is usually 12-16. Sub-group work will be carried out with 3 or 4 learners, depending on numbers.

Testimonial

Testimonial to be added here

Navigate Conflict with Confidence (1 Day)

Practical Skills To Manage Yourself and Your Conversations