This one-day training is designed to help individuals build confidence in managing themselves during conflict. Whether it’s speaking up, being more assertive, setting clear boundaries, responding to criticism or giving feedback effectively, participants will develop the skills to handle challenging situations with greater ease. The course introduces a practical resolution framework and offers hands-on practice with key techniques and strategies drawn from professional mediation.
Upcoming public courses – dates/location (if no dates scheduled) – contact us to express interest
Need help deciding?
If you are thinking about joining a training course but have more questions, book a one-to-one call with an advisor
Please contact us for a quote for in house delivery for groups of six or more
To help you decide whether this is the right course for you, we’ve put together a list of our most frequently asked questions.
We are also more than happy to have a call to discuss the course in more detail.
This training is open to anyone, because conflict happens every day. Whether you’re navigating workplace dynamics, family relationships, or community settings, the tools shared in this course can help you build stronger conversations and deeper connections.
People who’ve found it especially valuable include:
Courses typically run from 09:30 to 16:30 and may be delivered online or in person.
You can expect:
The course is highly interactive and experiential. You’ll take part in group discussions, small-group activities, practical exercises and reflections.
We’ll check in on individual learning needs before the session and adjust wherever possible to support accessibility and inclusion.
Group sizes are intentionally kept small to allow for meaningful engagement. The maximum number of learners is usually 12-16. Sub-group work will be carried out with 3 or 4 learners, depending on numbers.
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